Good prices, did a great job.
Very friendly until they stripped a bolt. then it became a not my problem situation. they claim they had no control over the broken part and I had to pay more for the new part than the alignment I was supposed to be getting. I live in Albia and was stranded in Ottumwa. the best they could do was offer a "discount" on a rental which would have been $60.00 a day for an auto comparable to mine. I was able to get rides to and from work for 2 days waiting on the parts to be delivered Friday. they got the parts in early but when the afternoon comes and they don't have my car ready, they cant get some of the other bolts off, again leaving me stranded as my ride has plans. Now you would think that having my auto for two days they would have had everything else done just waiting to get the part, but no NO he cant get the other parts off and it wont be ready until hopefully Saturday around noon.I call again ask to speak to a manager who was conveniently unreachable and explain my situation, again no their problem, wont even work late to fix their own mistake to save me from the added expense of a rental or hotel.
High prices and slow service.
I'd give them a 5 but both times i was there they missed something & I had to go back to them. They did fix it tho in a very timely manner or they gave me an estimate. Hopefully I won't need to see them for any major repairs anytime soon bit if I do, I have confidence they'll take care of it no matter how many times I go back.
Allways there when u need them
Midwest Auto Tires Glass is a US Car Repair based in Ottumwa, Iowa. Midwest Auto Tires Glass is located at 225 N Moore St, Ottumwa, IA 52501, USA.
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